Westpac New Zealand apologized and said its technical team is working to develop affected services online. “We apologize for the inconvenience that has been brought to you, and our tech team has urgently studied this.”
Nearly two hours after the initial report, Westpac announced the resolution of the issue. “Westpac One has been restored. We sincerely apologize,” the bank said on its website and social media.
One client reported that groceries were not available to purchase because the funds were not transferred. Another client said they were annoyed by what was going on.
One client posted a client sharing their difficulties, saying, “When did you start donating to clients? Your app went bankrupt less than six weeks ago. One client expressed frustration at the frequency of such issues.
One person said on Facebook: “The text is great, so people don’t have any pressure. I’m actually trying to make a transfer, but I can’t get in.”
Another poster on X (formerly known as Twitter): “I’m tired of Westpac Im and want to switch banks. This becomes ridiculous (SIC).”
Another client shared: “This is at least once a week, I have a bill to pay and can’t access my account!!!” Another client sighed: “It’s suck! I can’t transfer funds to my car this morning, either.”
Downdetector recorded peaks reported by 581 users regarding power outages. The problem was initially reported around 8:30 am New Zealand time.
