I just got trapped. Now, I’m paying off someone else’s debt through my pre-dollar meter | Consumer Affairs
British petrol caused me to break down. I am a refugee and am very happy to be fair by a social housing. I inform UK gasoline appropriately that the gas is provided Natural gas on the advance payment form and electricity should be billed for it. They sent me a new code and top-up card and I paid £60. It turns out that the former tenant had £236 left in debt, probably on the power account. British petrol s dripped £54 and brought me £6 of fuel.
Over the next few weeks, I questioned my sanity because every time I visited customer service, it would tell me to do the same thing over and over again, keep claiming it Resolved and has been refused registration complaints. One consultant told me that the only solution was that I had to pay off my debt. When my gas supply was cut twice, I called the emergency line and the technician visited the emergency credit. I am sure the debt has been cancelled with my account and was told it will take up to 42 days to refund the money they took. I had to spend Christmas and New Year without heating or hot water.
I turned to OVO, which strangely triggered a letter from BG, welcomed me as a new client. When I first inflated my OVO card, half of my credit disappeared. It turns out that British gas has fed up debts from former tenants. British petrol said it was no longer a customer because I was no longer a customer.
My government credentials provide £150 for low-income people. It will expire in a few days. My choice is to lose it or donate it to British Gas.
Los Angeles, London
I’ve become very strong, but there are some situations that still cause me to see, and that’s what your situation is. You wrote me for the first time in December. You told me that should be a time of celebration because after the hard work you have obtained a flat job and work. But you feel unable to date with your new colleagues because you have spent weeks without hot water to bathe or launder money due to the gas in the UK. You say your apartment is too cold and you’ll be crowded in bed before and after get off work, and you often spend money because it’s so difficult to do laundry, you can’t afford it.
You have rheumatoid arthritis, the cold makes chest infection worse, there is no heat for a few weeks and say you feel very stressed and can’t eat. The day after I questioned its behavior, British petrol called you, but just stated that it would refund your £70 in 28 days. To me, it just announced in a bland manner that it regrets the “frustration” it causes and will offer “good intentions” on top of the refund.
A week later, the latter made a misspelled check and offered a £100 offer. You and I agree that given your ordeal and British petrol raises it to £200, which is what you accept, which is derogatory. If you do not, I would recommend that you contact the Energy Ombudsman and if the complaint is retained, you are entitled to order remedies and indemnities.
Although even the Ombudsman’s ruling may be invalid. The unwelcome to the suffering of customers in the UK is so impenetrable that the Centre for Sustainable Energy (CSE) sent me SOS on my behalf MDSince 2021, a single mother with disabilities has been trapped in a shocking billing nightmare.
It tells me: “At CSE, we have 45 years of experience advocating on behalf of people who own energy companies, which is one of the worst cases we have ever seen.”
The M.D.’s account balance ranges between -4,000 and +5,000 pounds, and despite being ordered by the Ombudsman in November last year, she has not obtained an accurate statement.
The concern is that if her so-called balance deficit plummeted by £5,000, MD would not be in line with funding from the UK Gas Trust, which could be used for low-income debt clients.
The problem started with British petrol raising her affordable payment plan without warning, leaving her struggling to affordable food and unable to heat her home in the winter. She then found her account was £1,000. That was in 2023. She hasn’t received any bills since then, and the online balance is folded between an impossible four-digit debit and points.
When I contacted British Gas, it blamed “human error”. After the Ombudsman ruling, “human error” prevented it from issuing accurate bills. The omission caused her account to show a credit of £5,068.59. Now, it has applied for the latest gauge readings to generate a debt of £1,285.32. Observer – I mean, MD.
It’s mine!
This is my last column of your question Observer. Sharing the last 13 years of your pain is a privilege and the reason for a few gray hairs. Good luck to everyone, thank you!
