Janabai from Tamsi Mandal, Adilabad area, has not received her pension in the past four years. Whenever she approaches the authorities with complaints, they find her in the “permanent migration” category.
After renewing the contract, her account will still be left blank the next time she signs in. After three times in the government office, she gave up.
A pilot project in the Adilabad region for decentralization of the “Prajavani” grievance program, can isolate and resolve Janabai’s problems. Now, the problem has been resolved due to SERP intervention.
The pilot project was initiated by Nodal official Divya Devarajan and has many such success stories over the two-month implementation period in the collaborative efforts of the Adirabad Regional Authority and the collaborative efforts of nearly 60 civil society organizations.
A report submitted Monday to Chief Minister A. Revanth Reddy holds a statewide commitment to replicate.
According to the latest data, the pilot project received 3,964 complaints in 16 messages established at the Mandal level through 16 Information Promotion Centres (IFCs) in two months. By contrast, during the same period, only 5,821 complaints were filed in the centralized Prajavani program across the state.
At the end of the two-month project, 2,037 complaints were reported and 140 interim replies were provided, with a success rate of more than 51%.
“We identified the problem areas in advance and collected data from relevant departments. For example, we collected details of all deleted pensions and informed the respective IFCs for cross-verification at the public hearings at the Mandal level.”
Most of the complaints are related to the “Praja Palana” application. At 1,697, the most complaints were subsidies for cooking gas, while exemptions related to crop loans were 674. Other complaints are about Gruhajyothi plan, PM Kisan plan, personal forest rights, land issues, pensions, pensions, MGNREGA, MGNREGA, MGNREGA, MGNREGA, Food Security Card, National Family Welfare Plan, Indiramma Housing, Indiramma Housing, Other drinking water, kalaana bima, rytha antha, rytha antha, rytha antha anda lima lima, rythuana lima,
Standard operating procedures were set, outdated confirmation receipts were provided for each complaint filed, and a total of 90 complaint officers were appointed for all departments to file ATRs within 30 days of registration for the complaint. A key aspect of the pilot project is that the public hearing is the interface for Gros to interact with the complainant and to let senior officials understand systemic issues. In two months, there were 32 public hearings from Mandal, twice each time.
pizza [Panchayats (Extension to Scheduled Areas) Act] SSAAT Coordinator (Social Audit Responsibility Association and Transparency Association) team members and civil society representatives were held accountable for outreach and mobilization at the village level because they raised dissatisfaction with those unable to reach the Mandal headquarters.
Over 60 civil society volunteers from Kisan Mitra, Center for Collective Development, Center for People’s Forestry, Digital Empower Foundation, Mazdoor Kisan Shakti Sangathan, Rhythu Swarajya Vedika, SAFA, SAFAR and other civil society organizations from across the country came to Adilabad and collaborated with the district administration to roll out the pilot project, a report about the pilot project noted, listing centralised filing process, no public access to the portal, lack of timetables and SOPs, citizen participation remediation, lack of systematic classification and lack of tracking mechanisms for citizens, as challenges of centralized Prajavani programs.
publishing – April 15, 2025 08:32 pm ist
