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United Airlines flight changes: United Airlines offers free flight changes amid chaos in Newark Airport

United Airlines announced that passengers can change flights for free after a technical obstacle hits operations at Newark Liberty International Airport, New Jersey. Newark Airport is one of the busiest hubs in the United States.Travelers who schedule flights between May 7 and May 17 can reschedule them without paying changes or ticket differences, provided the tickets are purchased on or before May 4. This “Flexibility” exemption applies to new bookings between the same cabin and the city, including Philadelphia and New York – New York – before or after the original date two days ago or after.
According to ABC News, this is Manchester United's second waiver in recent weeks. Previous waivers cover tickets purchased before April 29 for travel between May 1 and May 5.

Airline responds to air traffic control crisis

The move is reportedly amid chaos in Newark, which has cut about 35 daily flights since May 3. These problems are due to severe shortages of air traffic control (ATC) staff and power outages in critical equipment in Tracon, Philadelphia, which are guided to the radar system that will fly to Newark.

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The power outage forced the Federal Aviation Administration (FAA) to temporarily stop traveling to the airport, which led to the cancellation of nearly 900 flights.
The situation worsened when the Newark ATC briefly lost its radar and communicated with the aircraft, causing pilots and controllers to panic. According to the Mirror Report, the recording shows that a pilot repeatedly asked the controller before re-engagement.

Hundreds of flights cancelled, safety fear raised

Retired air traffic controller Traian Hernandez said it was unsafe, explaining that even a 90-second radar failure is a timelessness in aviation, as the aircraft can cross the entire airspace area at that time.
U.S. Secretary of Transportation Sean Duffy acknowledged 30-second loss of communications, while others, including New York Senator Chuck Schumer, warned of the system's vulnerability that could have disastrous consequences.

Due to overwhelming workload, some air traffic controllers are now traumatizing the already thinner level of staffing.

FAA fights for systems that address employee shortages, outdated

The FAA acknowledges that its “outdated” air traffic system should be blamed in part. They promised to modernize telecommunications and automation systems and import ATC directors from elsewhere in the country. However, they warned that replacing and training new controllers will take time.

Meanwhile, experts urge travelers to avoid Newark as much as possible. Hernandez recommends taking alternative airports such as JFK or Laguardia until things get better.

FAQ:

Who is eligible for United Airlines’ free evacuation waiver?
Customers who book Newark travel tickets from May 7 to or before May 4, 2025 are eligible. New flights should be in the same cab between the same cities and within two days of the original travel date.

What is the reason for the flight interruption at Newark Airport?
The interference is a result of a severe shortage of air traffic control personnel, equipment failures in Traken, Philadelphia, and temporary radar and communication disruptions, resulting in huge delays and safety issues.

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