When Gensol Draud puts the brakes on the cab OPS

Electric Vehicle Riding Service (Blusmart) unexpectedly stopped cab reservations in major cities such as Delhi NCR, Bengaluru and Mumbai, keeping several commuters restoration.

Although the Blusmart app is still available for download, users are currently unable to book a ride and all time slots are marked unavailable.

The sudden outage of the service has left many customers in trouble, especially those who have preloaded their money into their blue wallets for fares. Since the service is no longer running, these users find it difficult to retrieve their funds.
Following the ongoing investigation into Gensol Engineering by the Securities and Exchange Commission of India (SEBI) on allegations of fund misappropriation by Gensol Engineering, a financial backer of Blusmart.

How to claim a refund from your Blusmart wallet

Customers who wish to request a refund from Blue Wallet can follow these steps:

1. Open the Blusmart app on your smartphone.
2. Click the menu icon located in the upper left corner and navigate to the Help section.
3. Select “Blue Wallet” from the Help Topic List.
4. Scroll down to the “Can this solve your problem?” tab and click the thumb down icon.
5. This will enable you to contact Blusmart’s support team and request a refund.

Once a refund request is processed, the amount should be credited to the original payment method within 5 to 7 working days.

The Economic Times (Online) team recently tried to process the refund and confirmed that the representatives assured them the start of the refund.

After the conversation, an official email from Blusmart was received, confirming the temporary suspension of the service and stating that the refund processing will be initiated soon.

As for Blusmart’s future, it’s still uncertain. Reports suggest that the company may stay away from the ride business and focus on becoming Uber’s fleet partner. In addition, Delhi International Airport also sent an inquiry to passengers confirming that Blusmart has temporarily suspended operations at the airport.